Frequently Asked Questions
Find answers about treatments, prescriptions, pricing, and telehealth care with ELEVATE TELEHEALTH.
General Questions
What is GRACECARE?
GRACECARE is an online healthcare service that allows you to meet with licensed medical providers through secure video visits — all from the comfort of your home.
How does telehealth work?
Simply book your appointment online, join your virtual visit at the scheduled time, and speak with a provider through a secure, HIPAA-compliant platform.
Who can use GRACECARE?
Our services are available to adults seeking convenient, non-emergency medical care. Availability may vary by state.
Services & Care
What conditions do you treat?
We treat many non-emergency conditions, including colds, flu, infections, allergies, minor injuries, chronic condition management, and general health concerns.
Do you provide urgent care services?
Yes. Our urgent care services are designed for non-life-threatening issues that need prompt medical attention.
Can you refill prescriptions?
Yes. Providers can refill medications when medically appropriate.
Privacy & Security
Is my visit private and secure?
Yes. All visits are conducted using HIPAA-compliant technology to protect your personal and medical information.
Will my medical information be shared?
Your information is kept confidential and only shared as required for your care or by law.
Appointments & Scheduling
Do you offer same-day appointments?
Yes. ⏱ Same-day appointments are often available, depending on provider availability.
How long does a visit take?
Most appointments last between 10–20 minutes, depending on your medical needs.
Do I need to download any software?
No. Visits can be accessed directly through your browser on a phone, tablet, or computer.
Prescriptions
Can you prescribe medications through telehealth?
Yes. If medically appropriate, our providers can prescribe medications and send them directly to your preferred pharmacy.
Are controlled substances prescribed?
Prescription of controlled substances is subject to medical guidelines and legal regulations and may not be available in all cases.
Still Have Questions?
Our care team is here to help you every step of the way.
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